Do I have to pay the shipping when returning a product?

That depends on your location and the reason for the return:

Within the EU: If you're returning a bellicon product within the 30-day right of withdrawal period, the return cost is covered by bellicon.

Outside the EU: Return shipping costs are the customer's responsibility, and additional customs charges may apply.

In case of a damaged or incorrect product: bellicon will cover the return shipping costs. In this case, it's best to contact customer service first so they can provide a prepaid label if applicable.

Let me know where you're located and why you're returning the product if you’d like more specific details.