The warranty periods start from the conclusion of the contract and are as follows for the individual trampoline components:
Frame: 7 years
Jumping mats: 3 years
Bungee ropes: 2 years
The legal warranties apply to all components and accessories not mentioned.
bellicon guarantees for the respective warranty period that the products are free of material and processing defects and supplies its end customers free of charge with all spare parts that are necessary for the function and use during the warranty period.
To make a warranty claim, please contact our customer service department by e-mail or telephone. Please have your proof of purchase ready to substantiate your warranty claim. In addition, our quality management needs pictures and/or video material of the damaged elements.
The manufacturer's warranty is subject to the following conditions:
The trampoline has always been used properly and in accordance with the user instructions.
A bungee strength suitable for the persons using the trampoline and the training intensity has been used.
The clips of the bungee rings are always aligned so that no contact with the frame is possible. Otherwise this can lead to scratches in the frame which reduce the durability of the bungee rings.
The trampoline has not been overloaded due to improper use. Overloading is caused, for example, by too heavy or several people on the equipment at the same time or by very high jumps where the feet lift more than 30 cm off the jumping mat.
No different bungee strengths were used in the trampoline at the same time.
The trampoline has not been improperly modified or repaired before.
The trampoline was not further used after a defect occurred (in particular a failed bungee). Consequential damage caused by the continued use of a damaged bellicon trampoline is not covered by this warranty.
The trampoline was only used for private purposes. (No use e.g. in studios, hotels, schools, kindergartens.) Different warranty conditions apply for commercial use.
The damage has not been caused by external influences such as weather, theft, fire, falling, cuts or vandalism.
The guarantee does not cover visual defects and minor imperfections that do not significantly impair the functionality of the device.
bellicon will pay all shipping costs associated with warranty claims made within 90 days of the date of purchase. Please contact our customer service department to obtain a return label or to arrange a pick-up. After this period, the customer will pay the shipping costs.
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